Shipping Policy

Orders including all costs at checkout

EU/US

For deliveries shipped within the European Union and the United States (US), the total shown at checkout is the total required to pay.
We offer Delivered Duty Paid (DDP) (or equivalent), meaning import taxes and customs clearance are covered by us and you shouldn’t be asked to pay additional import charges on delivery.

We don't ship to the following US states: Massachusetts/Ohio/Pennsylvania

Orders excluding some costs at checkout

Switzerland/Norway/UK

Orders delivered to Switzerland, Norway and the UK may be subject to import VAT, duties and carrier handling fees on delivery. These charges are the customer's responsibility and set by local authorities/carriers. They are not included in our product price or shipping cost.

Refused/uncollected deliveries (Switzerland/Norway/UK)

If a delivery is refused or not collected due to unpaid import charges and the parcel is returned to us (the location it was shipped from), the product price will be refunded once returned, excluding shipping/return/customs fees. If the parcel is not returned to us, we may be unable to issue a refund.

Estimated delivery times

Orders are processed within 2-5 business days within the United States (excluding weekends/holidays).
Orders are processed within 1-5 business days within the Europe (excluding weekends/holidays).
Orders are processed within 2-3 business days within the United Kingdom (excluding weekends/holidays).
Orders are processed within 3-7 business days within Norway/Switzerland (excluding weekends/holidays).

During new releases, promotions, or peak seasons, processing may take longer. If so, we’ll note it at checkout or in your order confirmation.

Note: Delivery estimates are not guarantees. Carrier delays, weather, and customs processes can affect transit times.

Processing time

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Processing time

If tracking is available for your shipping method, you’ll receive a tracking link by email once your order ships.

Tracking updates can take 24–72 hours to appear after dispatch.

Address accuracy & changes

Please ensure your shipping address is correct and complete (including apartment/unit number).
Address changes/corrections can be requested within 24 hours of placing your order (or before dispatch). Once an order ships, we may not be able to change the address.
If a package is returned due to an incorrect/incomplete address, additional shipping fees may apply to reship.

Delivery issues

If tracking shows “delivered” but you can’t find your parcel:

Check around your delivery location and with neighbors/building reception
Contact the carrier with your tracking number
If still missing, contact us within 3–7 days of the delivery scan so we can assist.

A package may be considered lost if it has had no tracking movement for 10–15 business days (domestic) or 15–25 business days (international), depending on the carrier. Once confirmed lost, we’ll offer a replacement or a refund (subject to carrier investigation and delivery address verification).

If your order arrives damaged:

Email us within 7 days of delivery with photos of the item, packaging, and shipping label.
We’ll arrange a replacement, refund, or other resolution depending on the situation.

If you received the wrong item, contact us within 7 days of delivery and we might be able to replace the item for you.

Orders changes & cancellations

Cancellation requests can't be made when having placed an order. Once an order has shipped/has been ordered, it can’t be canceled.

Pre-orders

Pre-order items ship between 15-60 days. If your order contains in-stock + pre-order items, we will ship your orders seperately.

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